Pharmacy Merchant Account Charge Back

Here are some helpful answers from SafeCashier.com underwriting department to help merchants reduce their charge backs.

Cards that do not swipe properly

If the credit card terminal cannot read the card because of mag stripe issue. Your staff can manually key-in the card number and expiration date of the card. We strongly advise to make imprint of the card using a manual imprinter. The imprinted sales draft of the card must contain the bank approved sales data, including the cardholder's signature. Do not refuse to accept a card simply because the magnetic strip cannot be read because you will probably loose valuable sales from your customers.

Retrieval Request

A retrieval request is a request for a copy of a credit card receipt. Once a retrieval request letter is received either by mail or fax, provide a legible copy as soon as possible. Please note all credit card receipts must be maintained for 7 years from the date of each transaction.

Return Policies for a Pharmacy Merchant Merchant

To be considered proper disclosure, your return policy must be on your sales draft at the time of the sales and printed prominently in close proximity to the cardholder's signature. (e.g., No Refunds, All Sales Final)

Mail Order / Telephone Order Transactions

If you process MOTO transactions, be sure to use Address Verification Service and request the customers CVV2 number. AVS will only help but not prevent all chargebacks, and it does not work outside America. but it will still help you reduce fraudulent transactions.

CVV2 numbers are the 3 digits on the back of each card is most important a plus watching your online sales for suspicious transactions such as large dollar sales, or rushed orders that are from countries that have a high degree of credit card fraud will help the online merchant reduce fraud transactions.

Authorizations

Request an authorization on every credit card sale is an absolute must. Once an authorization attempt is declined, do not attempt another authorization. Always Ask for an alternative payment source. If you process a credit card sale that was declined, or previously declined, the cardholder's bank will always initiate a charge back on the credit card transaction.